We appreciate your business and want to ensure your satisfaction. If you’re not completely happy with your purchase, we offer a 30-day return policy for most products. Here’s what you need to know:
Eligibility for Returns and Refunds
- All sales are final, except for defective or damaged products.
- Returns must be initiated within 30 days of receiving your order.
- Products must be in their original condition and packaging, with all tags and labels attached.
- Custom orders and final sale items are not eligible for returns or refunds.
- Products that have been damaged or altered by the customer, or not purchased directly from EasySofaCovers.com, are not eligible for returns or refunds.
How to Initiate a Return
- Contact us at email@example.com with your order number and reason for the return.
- We will provide you with a return address and instructions on how to proceed.
Defective or Damaged Products
If your product is defective or damaged upon receipt, contact us at firstname.lastname@example.org within 48 hours of receiving your order. Provide your order number, a description of the defect or damage, and any relevant photos. We will arrange for a replacement or refund as appropriate.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 7-10 business days.
Please note that you are responsible for all return shipping costs unless the product is defective or damaged upon receipt. In such cases, we will provide a prepaid shipping label.
Limitation of Liability
EasySofaCovers.com is not responsible for damages or losses incurred during shipping. We recommend insuring your return shipment and using a trackable shipping method. We reserve the right to refuse a refund if the product is damaged due to improper use or care.
Changes to Refund Policy
We reserve the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our site.
If you have any questions about our refund policy, please contact us at email@example.com. We’re committed to providing you with the best possible shopping experience and will do our best to assist you. Thank you for shopping with us!